Privacy Policy
XPENG takes privacy issues very seriously and we are fully committed to protecting your privacy. In this Privacy Notice we describe who we are, how and for which purposes and on what legal basis we process your personal data through XPENG website and App, as well as your experience at stores, or contact us via phone or email, etc., how you can exercise your privacy rights and all other information that may be relevant to you. A reference to "XPENG," "we," "us" is a reference to XPENG European Holding B.V. and its relevant affiliates involved in the collection, use, sharing, or other processing of Personal Data.
We did our best to provide you with all information in a clear and readable format. However, if you have any questions about our use of your personal data after reading this Privacy Notice, you can of course always contact us through the contact details provided at the end of this Privacy Notice.
This Privacy Notice may be changed over time. The last modifications to this Privacy Notice have been made on 14/08/2024.
1. WHEN DOES THIS PRIVACY NOTICE APPLY?
This Privacy Notice is applicable to the processing of personal data in relation to the use of XPENG App, website, or the experience in XPENG stores. This Privacy Policy does not address the processing of personal data of applicants or employees in the context of their employment relationship with XPENG.
2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
This Privacy Notice applies to the processing of personal data where XPENG acts as a controller in the sense of applicable data protection laws. . This Privacy Notice indicates what personal data are collected and used (processed) by XPENG and for what purpose, and to which persons or entities the data may be provided.
3. WHAT PERSONAL DATA DO WE COLLECT?
When we provide our services, we have a need to process personal data. We typically process the following personal data when you use our APP or website, visit our stores, or contact us via phone or email, etc.:
Your basic information: your first name, last name, ID number, preferred salutation, and contact information such as your address, zip code, city, region, country, phone number, email address.
Your XPENG account information: your user ID, username, Google/Facebook account (if you use Google/Facebook account to sign in), phone number and email address associated with the account, password. Your phone's camera permission is required to enable you to scan the QR code on your vehicle display screen to log in XPeng vehicle account.
Device information: device name, device type, OS version, screen resolutions, system language, device ID, MAC address, IP address, cookie ID, Bluetooth ID, device motion status (if you use XPENG APP Polling through an Android device, the device motion status is verified in real-time in your device to ensure the effectiveness of the function), and other information related to your device.
Vehicle information: Vehicle Identification Number (VIN), vehicle model, registration number, vehicle conditions, Bluetooth ID, ICCID, other unique device identifiers.
Vehicle telematics data: telematics data regarding the performance, usage, operation, and condition of your XPENG vehicle, including A/C and temperature, speed, status of doors, windows, and ports, charging and battery status, mileage, Bluetooth connectivity status.
Location information, such as the location of your XPENG vehicle, and your location for finding the nearest stores or charging station, as well as locations you have saved on the app. We may use third party map applications (such as Google Maps) to help you verify your location.
Appointment or service history: including reservations, test drive appointments, vehicle repair history, warranty claims, service records, and any other information related to your service appointments or requests.
Order information: your purchase information, order agreement, and other documents related to your delivery, such as government-issued ID.
Communication and interactions information, such as customer service records, satisfaction surveys, customer feedback, your request details, and images you uploaded (if you choose to)
Financial information, including payment method, bank card information payment status, amount, VAT number, invoice, information about financing, leasing or credit application.
Insurance information: If you want us or our authorized dealers to provide insurance brokerage, we or our dealers will need to collect your name, your government-issued ID, contract information, vehicle identification number (VIN), and any other information related to your insurance to fulfill your request.
Job application data: including employment and education information, date of birth, nationality, background check information, resume details, cover letters or work samples.
Analytics data: aggregated data regarding app and website users' UI behaviour, usage and performance. We may use third party applications (such as Google Analytics) to realize this function